Resume

Senior Solutions Architect
I'm an accomplished service cloud solutions consultant with domain expertise in Oracle Service Cloud.

I'm a proven leader with a high level of customer satisfaction through careful planning, creative problem solving, solid expectations management, and effective relationship development.

CORE COMPETENICIES
  • Oracle Service Cloud Customer Portal
  • Oracle Service Cloud Add-In Development
  • Oracle Service Cloud Connect APIs
  • Oracle Service Cloud Custom Objects
  • Oracle Service Cloud Functional configuration
  • Oracle Service Cloud Custom Process Models


PROFESSIONAL EXPERIENCE
AmberLeaf Partners, Denver, Colorado
2015-Present

Senior Solution Architect
  • Articulated the business benefits of Oracle's technologies, product offerings, licensing and support programs across various industries.
Eventus Solutions Group, Denver, Colorado
2012-2015

Solution Architect
  • Analyzed and translated complex client problems assisting with pre-sales requirements gathering, SOW preparation, and proposal delivery.
  • Demonstrated proven success as an individual contributor in a business development role, working with accounts in industry-specific areas.
  • Presented high level overview of application architecture and integration capabilities.
  • Articulated the business benefits of Oracle's technologies, product offerings, licensing and support programs across various industries.
  • Developed and sustained strong relationships with business partners and vendors to ensure effective partnerships.
Hyzer Technologies, Denver, Colorado
2007-2012

Solution Architect
  • A seasoned Oracle Service Cloud technologist with in-depth knowledge of analytics, configuration, custom fields, custom objects, incident rules, knowledgebase tuning, migrations, and workspaces.
  • Estimated work effort, timelines, skills, and resources required to successfully drive multiple simultaneous projects to completion, on-time, and within budget.
  • Participated in client QBR and sales presentations to recommend innovative technology solutions.
  • Proven success developing in a rapid-iteration environment, where requirements and feedback are solicited during initial development phases.
  • Developed and sustained strong relationships with business partners and vendors to ensure effective partnerships.
  • Presented high level overview of application architecture and integration capabilities.
  • Articulated the business benefits of Oracle's technologies, product offerings, licensing and support programs across various industries.
iSchoolBand.com, Denver, Colorado
2009-2010

Web Application Consultant
  • Managed the development of a private social network for school band directors, students, and parents to interact and organize their activities.
  • Led user interface design and development to create a rich internet application using PHP, jQuery, CSS3 and XHTML.
  • Monitored the software development lifecycle to align the as-planned to the as-implemented.
  • Created and executed project plans and revisions as appropriate to meet changing needs and requirements
  • Ensured deliverables met specified requirements, costs, timelines and quality.
BestContractors.com, Denver, Colorado
2007-2008

Director of Software Development
  • Managed and mentored software development team in developing efficient coding practices using ColdFusion, MySQL JavaScript, and PHP.
  • Overhauled procedural ColdFusion MySQL platform to an object oriented environment using ColdFusion CFC's and MySQL stored procedures.
  • Standardized coding procedures to increase efficiency.
Market America, Greensboro, North Carolina
2006-2007

Senior Application Developer
  • Developed in an object oriented ColdFusion environment using a proprietary MVC architecture to decouple business logic from data presentation.
  • Conceptualized and wrote optimized ColdFusion code for applications receiving over one million hits a day resulting in 30 million dollars in yearly transactions.
  • Managed launch of international web based point of sale application in Hong Kong.
  • Promoted to a team leader in charge of supervising and guiding the development of junior programmers.
Australia, Asia, Europe, Africa, North America
2005-2006

World Travel
  • Traveled around the world for one year immersing myself in multiple cultures and gaining international work experience.
  • Negotiated day-to-day living in twenty-three countries communicating with non-native English speakers using simple English, hand gestures and drawings.
Ceridian Recruiting Solutions, Denver, Colorado
2001-2004

Senior Web Application Developer
  • Built and maintained a Sass human capital management software application using ColdFusion, JavaScript, and Microsoft SQL Server 2000.
  • Formulated and maintained Microsoft SQL Server views, stored procedures, triggers, and indexing to increase database performance.
  • Collaborated with client services team to define project requirements and develop optimal system solutions to exceed client expectations.
  • Created a Web based ad-hoc reporting application allowing clients the ability to manipulate and review data in real time.
Spiremedia, Denver, Colorado
2000-2001

Junior Web Application Developer
  • Defined, coded, and tested database driven websites using a combination of ColdFusion, JavaScript, Oracle, and Microsoft SQL Server 2000.
  • Created customized content management Web applications to streamline clients ongoing programming needs.
  • Wrote stored procedures to enhance site performance and maintain database integrity.
  • Designed and implemented a modular intranet site to enhance employee efficiencies.
EDUCATION
Associate in Science, Des Moines Area Community College, Ankeny, Iowa