Custom Experience Specialist
· Craig architected the design, build and deployment of the Oracle Service Cloud solution to support Expediter Services talent management process and ongoing support to their contracted drivers.
· The solution included:
o Designing and developing a bi-direction SMS integration to Oracle Service Cloud.
o Authoring a dynamic job application form using Oracle Policy Automation (OPA).
Designing a bi-directional C# middleware application to integrate Oracle Service Cloud with an on-premise Transportation Software application